CARDIAN — Refund & Return Policy

At CARDIAN, we want you to love what you ordered. If something isn't right, this policy explains how returns, refunds, and exchanges work. By placing an order with us, you agree to the terms below.

1. Return Window

You have 30 days from the date your order is delivered to request a return. Requests made after 30 days may not be accepted.

To be eligible for a return, your item must be:

• Unused, unworn, and in the same condition you received it
• In its original packaging, with all tags and accessories included
• Accompanied by proof of purchase (order number or receipt)

2. How to Start a Return

Email us at kevin.awl@hotmail.com with your order number and the reason for the return. Please include a photo if the item arrived damaged, defective, or incorrect.

We will review your request and, if approved, send you the return address and full instructions. Do not ship items back before contacting us — returns sent without prior approval may not be processed or refunded.

3. Shipping & Transit Times (Please Read)

CARDIAN works with trusted global suppliers, and some items ship directly from overseas fulfillment centers. This means delivery can take longer than domestic-only stores. Estimated delivery is shown at checkout and in your confirmation email.

A longer-than-expected delivery time alone is not grounds for a refund, provided your order arrives within the estimated window. If your order has not arrived within that window, contact us and we'll investigate or replace it.

4. Return Shipping Costs

Unless the item was defective, damaged, or incorrect (see Section 5), the customer is responsible for return shipping costs. We recommend using a trackable shipping service, as we cannot guarantee we'll receive items returned without tracking. Original shipping charges are non-refundable.

We do not charge a restocking fee on approved returns.

5. Damaged, Defective, or Wrong Items

If your item arrives damaged, defective, or you received the wrong product, we'll make it right at no cost to you. Contact us within 48 hours of delivery with photos of the item and packaging. We'll arrange a free replacement or a full refund, including any return shipping we ask you to pay.

6. Refunds

Once we receive and inspect your returned item, we'll email you to confirm approval or rejection.

If approved, your refund will be issued to your original payment method within 5–10 business days. Please note it may take additional time for your bank or card provider to post the refund.

If you haven't received an approved refund after 10 business days, please email us before disputing the charge so we can resolve it quickly.

7. Exchanges

We only replace items that are defective, damaged, or incorrect. If you'd like a different item, size, or color, the fastest way is to return the original (per this policy) and place a new order.

8. Non-Returnable Items

The following cannot be returned or refunded:

• Final-sale or clearance items (marked as such at purchase)
• Gift cards
• Personalized or custom-made products
• Intimate or hygiene-sensitive items once opened (e.g., earrings, underwear, beauty products)
• Items returned without prior authorization or outside the 30-day window

9. Order Cancellations

You may cancel an order for a full refund within 12 hours of purchase, provided it has not yet been processed or shipped. After this point, the order enters fulfillment and cannot be cancelled, but you may still return it under this policy once delivered.

10. Late or Lost Refunds from Disputes

We're committed to resolving every issue fairly. Please reach out to us before filing a chargeback or payment dispute — most concerns can be settled faster directly with our support team.